You do not have to face this alone

Thank you for answering honestly. Some of your answers suggest you may be going through a very hard time. Please talk to someone now. These lines are free or low cost, confidential, and open 24 hours a day.

SADAG Suicide Crisis Helpline0800 567 567
SADAG / Cipla Mental Health Helpline (SMS 31393)0800 456 789
Lifeline South Africa counselling line0861 322 322
LifeLine Gender Violence Helpline0800 150 150

If you are in immediate danger, call 112 (Emergency from any cellphone), 10177 (Ambulance (EMS)), 10111 (SAPS Police Flying Squad).

Please call one of these lines now; they are answered by trained counsellors. Your answers are not shared with anyone.

Crisis protocol (for staff)

  1. Stay with the person or keep them on the line; do not leave them alone if risk is immediate.
  2. Offer the SADAG Suicide Crisis Helpline (0800 567 567) and LifeLine (0861 322 322); call 112 / 10177 if there is immediate danger.
  3. Escalate to the on-call clinician (Cleared Mind clinical team for EAP clients) and record the escalation (no clinical detail in employer-visible records).
  4. Follow up within 24 hours, 7 days and 30 days (Cleared Mind post-crisis ladder).

Numbers re-verified on the official SADAG and LifeLine SA websites on 2026-10-15. Clinical sign-off of this protocol is pending (sign-off register rule crisis.lines.v1).